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Frequently Asked Question

General FAQ’s

Frequently Asked Questions

  • 1. Is EzeeLab an offline or online lab software?

    It works in fully offline and Online mode for daily lab operations, and can also sync online if required for cloud backup and multi-branch support.

  • 2. What are the key features of a pathology & LIS software?

    It includes billing, patient records, manual & automated report generation, inventory, CRM dashboard, analyzer aliasing, backups, and secure data management.

  • 3. Can EzeeLab handle report formats for different lab departments?

    Yes, it supports Biochemistry, Microbiology, Histopathology, Hormonal Assay, Cytopathology, and Clinical Pathology with separate standardized formats.

  • 4. Can I send reports via WhatsApp, SMS, or Email?

    Yes, reports can be delivered directly to patients using WhatsApp, SMS, or email with one-click sharing and automated PDF formatting.

  • 5. Is EzeeLab report format fully customizable?

    Yes, you can customize logos, headings, test layouts, interpretations, color themes, fonts, margins and report structuring as per lab needs.

  • 6. Do you provide report interpretation & auto calculations?

    Yes, it supports smart calculations, auto-aliasing for analyzers, reference range logic, templates, and optional AI-assisted interpretation.

  • 7. Does EzeeLab support all devices?

    Yes, it runs on laptop, desktop, tablet, mobile, single & multi-device setup (pricing dependent), and also network-based sharing.

  • 8. Can I add multiple lab branches?

    Yes, you can register and manage multiple lab branches. It also supports centralized reporting and dashboard monitoring.

  • 9. What about data safety, cloud backups and report retention?

    All patient data is encrypted, stored locally, backed up securely to cloud, and reports are indexed for future access.

  • 10. What happens to my lab data if I discontinue the software?

    Your complete lab data is exportable anytime (Excel, PDF, patient history) and remains safe on your system even after discontinuation.

  • 11. What happens after fair usage or free plan limits?

    After fair usage, you can continue reporting without data loss but advanced automation & multi-device sync may require plan upgrade.

  • 12. Do you offer distribution or reselling programs?

    Yes, we offer LIS software reselling and distribution partner programs with optional commission-based models.

  • 13. Can you modify features based on my lab requirements?

    Yes, custom feature development and report format enhancement is available as per feasibility.

  • 14. Do I need Windows 7 or Windows 10?

    The system works with both Windows 7 & Windows 10, but for best performance we recommend Windows 10 or above.

  • 15. If I stop using EzeeLab, can I still access old reports?

    Yes, previously generated reports stay on your system and can be opened anytime, even if you discontinue.

  • 16. Can reports be customized for each department separately?

    Yes, each department can have its own report structure, header, calculation logic, units and reference values.

  • 17. Why should my lab choose EzeeLab?

    Because it offers offline/Online speed, customizable formats, machine aliasing, multi-branch support, secure backups, and instant report delivery through communication channels.

  • 18. Do you provide a free subdomain for lab reports?

    Yes, free lab-subdomain is provided for report access & sharing (subject to fair use policy).

  • 19. What service charges apply after installation?

    Service & AMC charges depend on the selected pricing plan, total devices, branches connected, and integration level.

  • 20. Is multi-device & network setup available?

    Yes, it supports single and multi-device setups, local network, and multi-branch connection depending on pricing tier.

  • 21. Will I lose data if I discontinue your service?

    No, data is not deleted. You can take full export anytime before discontinuation.

  • 22. Can ECG, X-Ray, USG and analyzers be linked to EzeeLab?

    Yes, we provide aliasing / LIS mapping for analyzer integration, and report sync for ECG, X-Ray & USG if supported by the device.

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